RETURN & REFUND POLICY
How long will the return process take?
Items will have to be unused and returned within 5 days of delivery.
Once you request a return, we will arrange for the product to be picked up from your address. You will need to keep the product(s) packed and ready for pick-up. We will issue credit amount for your return after it reaches our office and the products are verified. This process will take 7-10 working days from the date of raising the return request.
Can I get a refund in my bank account for a return?
Refund for either prepaid or cash on delivery orders have the option of receiving refunds back to the same Bank Account, Card or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered.
What products cannot be returned/exchanged as per TBS’s Exchange Policy?
Face Masks, Phone cases, Coffee Mugs, DTG T-shirts, Coasters, Posters and Fridge Magnets and Headphones are Print-on-demand products. These are manufactured on-demand and made especially for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products.
In case of any sort of manufacturing defect, you can mail us at [email protected] and we’ll help you out.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.
What sort of checks do you do for Returned products?
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.